Frequently asked questions
Do you ship internationally?
For now, we only ship within the Netherlands, but we’re working on expanding to the EU very soon.
If you live outside the Netherlands and would like to place an order, send us an email at info@kroepoekclimbing.com. We’ll see what we can do for you.
What are the shipping costs for my order?
Shipping costs are automatically calculated at checkout based on your location and the size of your order. You can find all details in our Shipping Policy.
I placed an order but didn’t receive a confirmation email.
Order confirmations are usually sent within an hour after purchase. If you don’t see it, please check your spam or junk folder. If you entered the wrong email address during checkout, contact us at info@kroepoekclimbing.com with your order number or full name in the subject line.
Can I return or exchange an item?
Yes, you can return or exchange your order within 14 days after receiving it. Please visit our Returns & Exchanges page for full instructions.
How do I track my package?
Once your order has been shipped, you’ll receive a confirmation email with a tracking link. Please note that tracking updates may take a few days to appear.
An item in my cart sold out before I could check out. Why?
Our stock is limited, and some items sell out fast. Unfortunately, an item isn’t reserved until checkout is completed. If something you wanted is gone, don’t worry! Restocks are on the way.
What if I received the wrong or a damaged item?
That shouldn’t happen, but if it does, we’ll fix it right away. Send an email to info@kroepoekclimbing.com with your order number and a photo of the issue, and we’ll take care of it.
How can I contact customer service?
For any questions about products, orders, or collaborations, email us at info@kroepoekclimbing.com. We usually reply within 1–2 business days.
Do you offer sponsorships or collaborations?
We’re always open to working with climbers, creators, and like-minded brands. If you’d like to collaborate, reach out to info@kroepoekclimbing.com with your idea.